Instructions on How to Submit a Claim for Damage or Loss Under Your Purchased Cargo/Freight Policy.
These instructions are only for our clients who have purchased cargo insurance through us.
Submit a Claim
Please follow the specific claim instructions of the insurance company, as listed on your insurance Certificate/Policy sent to you. If you need another copy, please email certificates @ pafinsurance dot com and our processing dept will send you another copy.
Check Status of an Existing Claim
To check status of an existing claim, please contact your personal claims handler at the insurance company direct. Their contact information is listed at the bottom of your certificate next to Surveyor/claims agent. You may also inquire to us by email at: claims at pafinsurance dot com and we will forward directly to them.
Please note that we are not the insurance company, we are a licensed insurance broker and cargo insurance shipper’s agent whom arranged and placed this special cargo insurance coverage direct with the insurance company on your behalf. As such, we and you must comply with the insurers requirements and their legal claims protocol. We do not process or handle the claims. Your claim is handled directly by the claims division of the insurance company whom provided the coverage and you may correspond with them directly. We are happy to assist you in the process.